Fit Finder

Measuring Tape Image

Find your perfect fit

Grab your tape measure and take a seat. Give your best answers and we’ll personalise your shopping experience in less than
3 minutes!

Start
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What is your regular shoe size?

  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

If you are between sizes we recommend you select a half size bigger.

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How would you describe your foot width?

  • Narrow
  • Standard
  • Wide
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What’s your calf size?

Learn how to measure your calf here

How to measure your calf

To find your DuoBoots fit, follow our three simple steps to measuring your calf.


STEP 1

Sit barefoot and place your feet firmly against the floor, making sure your leg is at a 90° angle

STEP 2

Wrap a tape measure around the widest part of your calf

STEP 3

Repeat on the other leg, measuring each calf to the nearest 1cm


Need more help? Watch our video on how to measure your calf

Close
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
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How tall are you?

5 FT 7 IN

Next
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How would you describe your body shape?

Slim Shape Image
Standard Shape Image
Athletic Shape Image
Curvy Shape Image

This information helps us tailor your fit so your DuoBoots fit beautifully

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How old are you?

  • Teens
  • 20s
  • 30s
  • 40s
  • 50s
  • 60s
  • Older

This information helps us tailor your fit so your DuoBoots fit beautifully

Rather not say
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Complete your details below to view your unique DuoBoots fit and start shopping for perfectly fitting boots.

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Frequently Answered Questions

Our UK Customer Service Hours are:

Monday - 09:30 - 17:30

Tuesday - 09:30 - 17:30

Wednesday - 09:30 - 17:30

Thursday - 09:30 - 17:30

Friday - 09:30 - 17:30

Saturday - CLOSED

Sunday - CLOSED

Bank Holidays - CLOSED

You can email us at customerservice@duoboots.com or contact us here.

What foot sizes do your boots and ankle boots come in?
Our boots and ankle boots start at a size EU35 (UK2). Our boots go up to a size EU43 (UK10), and ankleboots go up to a size EU42 (UK9).

Unfortunately, we don’t offer half sizes.

What calf sizes do your boots come in?
Our boots are made in even sizes, from 30cm to 50cm. Generally, our boots fit true to size, so we’d advise buying the size you usually are. However, our boots can differ in size dependant on the style you’re buying.

Some of our classic knee-high styles can sometimes fit a little wide in the shaft so if you’re in between sizes, consider going down a size as the leather will give through wear.

When moving up shoe sizes, be aware this will mostly affect the length rather than the width.

You can find more fit notes on our product pages and you can contact us if you are unsure about your size

We offer FREE standard delivery to anywhere in the UK.

And what about international delivery?
You can find more information about shipping charges on our delivery page.

Roughly speaking orders in the EU are delivered in about five days and the rest of the world anywhere between 10-14 days.

Will I need to pay customs and import charges?
Boots delivered outside of the EU are subject to import duties and taxes, which are calculated at the timeof checkout.

We offer FREE UK RETURNS. 

In case you’ve changed your mind or need to adjust the boot size or style you have 14 days from delivery to log your return request. 

When you have received your return label, please arrange the return within 7 working days to ensure the label remains valid. 

The maximum parcel size you can send is 60cm x 50cm x 50cm (enough to fit up to 2 pairs of knee-high boots). If you have more than this to return, you will need to make separate requests for each additional label required. 

Please note you cannot use the same label on multiple parcels. 

Returning a product from within the UK 

Our returns service is simple. Complete an online return request within 14 days of purchase, make sure you have your order reference number ready. 

Follow the instructions on site and when you have received your return label, please arrange the return of your footwear within 7 working days to ensure the label remains valid. 

Returning an item from outside of the UK 

Costs for returning products are the full responsibility of the purchaser, and are non-refundable by DuoBoots, unless you received a faulty or wrongly despatched item. 

Complete an online return request within 14 days of purchase, make sure you have your order reference number ready. Shipping costs will be displayed at the time of request. 

Follow the instructions on site and when you have received your return label, please arrange the return of your footwear within 7 working days to ensure the label remains valid. 

We recommend you take insurance and use a shipping provider who can trace your return 

REMEMBER: 

All returned items will undergo a quality check and once your items are deemed perfect, new, unused and in the original packaging. You’ll receive an email from us notifying you of your refund including postage costs or exchanged product delivery. 

Once received, we try to process returns as soon as possible; however, please allow up to 5 working days for your refund to be processed. You will receive confirmation by email once your refund has been made. 

We will refund any money owed to you using the same method originally used by you to pay for your purchase. 

Funds usually take 3-5 working days to clear to your account, however, please allow up to 10 working days. Your refund will appear on your bank statement as Shopify DuoBoots. 

Please note that we do not refund duties and taxes when shipping outside of the UK and returns received after 1pm UK time will be processed the following working day. 

In any case, if you have a query please contact us. 

Please note if you created an account before April 2020 then you need to create a new account. 

Creating an account with us will enable you to: 

- Track your order: check when your boots are on their way to you. 

- View order history 

- Manage your addresses: Add or remove delivery addresses as and when you need to. 

- Checkout faster: Save your delivery details for a speedy checkout. 

How do I update my personal details 

If you created a DuoBoots account after September 2020, just click on the SIGN IN link located at the top right-hand side of all pages of the website. 

When you’re logged into your account you can make any necessary changes to your billing / delivery address and contact details. 

I have forgotten my password. How do I log in? 

Just click into the ‘SIGN IN’ link located at the top right-hand side of the pages of the website, and you will be diverted to the log in page. Click on the ‘Forgotten your password? Reset it here’ link. You will be asked to enter the email address you opened your account with. 

An email will then be sent to you with instructions on how to re-set your password. 

Please note: if you have purchased with us using a guest account, you would not have been required to select a password. You will need to register with us in order to create an account. 

If you are still experiencing problems, please contact us. 

Like many businesses, DuoBoots has had its ups and downs and back in March, they announced the closure of DuoBoots across their social channels and on the website.

The company had been in administration for a short period of time, and unfortunately given the current global pandemic, were unable to find a buyer to prevent the closure.    

With the increased stress of Covid-19, good news in any form was welcomed with open arms, and for DuoBoots, this came in the form of a buyer. 

So, with that in mind, DuoBoots is back under new ownership and selling beautiful fitting boots again.  

 

Here are some simplified key points we would love for you to know:   

DuoBoots is now a small, privately owned business, managed by a team of Somerset-based individuals.   

Many of you didn’t know how small team DB was before it closed, but we must now point out we are even smaller, you can in fact count us all on one hand.   

We are here to sell a collection of boots that will fit beautifully thanks to our unique 11 options of calf size.  

It is our core belief that every woman deserves boots that both fit beautifully and look fabulous.   

We are very much still a British brand, designed here in the UK and crafted in Portugal using the best European leathers and suedes. We have close relationships with the small number of family-run factories we work with.   

The original DuoBoots values remain.  

 

Classic designs 

Our designer is already working hard to bring new products and limited-edition styles to you in time for autumn.  

 

Unrivalled choice of sizes  

We offer the widest range of calf sizes available anywhere. 

 

Quality 

Using the finest materials and crafting our products in European factories. 

 

This doesn’t mean you can’t expect exciting new developments from us as a new company. We’ve streamlined the collection to offer a niche selection of season-less classic styles and are on a mission to go against the traditional fashion cycle.

Look out for limited edition styles and extended fit options for petite, tall, and strong women.   

Please bear with us as we get to grips with the new DuoBoots and in the meantime, don’t hesitate to get in touch with us if there’s anything else you’d like to ask or say.

  

The Bath store was permanently closed by the previous owners of DuoBoots.

For fit advice, please see our online fit guide or contact a member of the customer service team contact us.

For tips to ensure you keep your boots looking their best for longer, see our Boot Care Guide.

Our boots are manufactured in European sizing and start from a EU35 up to a EU43 full foot size. Our ankle boots are available in sizes EU35 up to EU43.

Please see below for a conversion guide.

Continental UK USA Australia
35 2 5 4.5
36 3 6 5.5
37 4 6.5 6.5
38 5 7.5 7.5
39 6 8 9.5
40 7 9 9.5
41 8 10 10.5
42 9 11 11.5
43 10 12 12.5