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DuoBoots Frequently Asked Questions

Do you have a size guide?

If you're not sure which shoe size to go for, use our guide below to find the best fit. Foot length - from the end of your toes to the rear of your heel. Width - the circumference around the ball of your foot. All tall boots come in standard width, if the standard looks a little snug, we suggest sizing up. Ankle boots are available in both standard and wide fit. 

 
EU UK US AU Foot Length mm Width mm (Standard) Width mm - Ankle Only (wide)
35 2 5 4.5 217 223 230
36 3 6 5.5 224 226 233
37 4 6.5 6.5 230 230 236
38 5 7.5 7.5 237 233 240
39 6 8 8.5 244 236 243
40 7 9 9.5 250 240 246
41 8 10 10.5 257 243 250
42 9 11 11.5 263 246 253
43 10 12 12.5 270 250 256
How do I contact Duoboots?
Get in touch via our Chat box or send us an email at  customerservice@duoboots.com
We aim to get back to every request within 24 hours
Customer Service Hours
Monday - 09:30 - 17:30
Tuesday - 09:30 - 17:30
Wednesday - 09:30 - 17:30
Thursday - 09:30 - 17:30
Friday - 09:30 - 17:30
Saturday - CLOSED
Sunday - CLOSED
Bank Holidays - CLOSED

What makes your boots so special?

Our boots are made using the highest quality materials by expert manufacturers in Portugal. Our boots are designed and crafted with obsessive attention to detail – from the overall fit to the finishing touches. Our entire collection of calf-fit boots is available in eight different calf sizes and we put just as much care, effort and attention into designing and crafting our ankle boots. We've been making boots since 1975 - and we think this year is our best yet. As the only brand in the world to offer a diverse size range of calf fitting boots, DuoBoots is at the forefront of making inclusive boots for everyone.

What calf sizes do your boots come in?

Our boots come in eight calf sizes, 30, 32, 35, 38, 41, 44, 47, and 50cm. Generally, our boots fit true to size, so we’d advise buying the size you usually wear. We have created a unique sizing tool to ensure your calf-fitting boots are the perfect fit. Forego the tape measure, our new DuoBelt™ will help determine your calf size using one of its seven notches. You can find more fit notes on our product pages, and you can contact us if you are unsure about your size.

My favorite style is no longer available, can I still order via email?

We produce in limited production runs which means from time to time we will be sold out in certain styles. If your desired size is out of stock you can simply sign up to back in stock notifications on the product page.

What's the ankle size of these boots?

The ankle opening of the boot is reflective of the last which it is made from. Our new collection was made using a revised last that pays greater attention to the ankle opening allowing for a more comfortable fit. The new last system was designed to offer more consistency amongst styles. In case you’re not familiar, a last is the shoe shape mold that determines the fit of the boot.

Which boots are best for wide calves?

We have a selection of boots that
are perfect for wider calves, so wear whatever makes you feel gorgeous. If
you’re particularly worried about the look of your calves choosing heeled wide
calf boots, or boots with a pointed toe can help elongate the calf. A black
leather wide fit boot can help to create a slimmer silhouette and is a timeless
look.  

What foot sizes do your boots and ankle boots come in?

Our boots and ankle boots start at a size EU35 (UK2) and go up to a size EU43 (UK10). With nine foot sizes and eight calf sizes we are unable to offer half sizes.

How long does shipping usually take?

We aim to dispatch the boots within 2 business days. Orders placed after 1pm on Friday, Saturday, Sunday or on a UK bank holiday, will be processed on the next working day. For international order, expect 5-7 days delivery time.

- All parcels are fully traceable after dispatch.

How is Brexit affecting shipping and import duties?

We are shipping to all counties as normal - but please be aware that shipments to Europe may take longer than usual to arrive. All duties are paid by DuoBoots. Any additional State fees in the US are the responsibility of the customer.

Please email any queries to customerservice@duoboots.com

Do you ship to APO, FPO or PO boxes?

Unfortunately, our courier services do not deliver to APO, FPO or PO boxes due to security reasons.

Can I cancel or amend my order?

If you need to change or cancel your order, please contact us immediately via live-chat or at customerservice@duoboots.com. Once your order has been processed by the warehouse and dispatched our standard return policy applies.

Who should I contact if I have questions relating to my order?

We are happy to help answer all questions. You can email our customer support at customerservice@duoboots.com or use the live chat on our website to contact us directly.

It's been 5 days and I haven't heard if my boots were dispatched. How can I check?

After your payment is verified, it may take up to 48 hours to process and ship your order. This does not include weekends or holidays. Once your order has been processed, please allow 3-5 working days for domestic shipments and 7-14 business days for international shipments to be delivered. *Note: Due to COVID-19 and Brexit many couriers may be experiencing unforeseen delays.

When will I receive my refund?

Please allow up to 14 working days for returns to be received by our distribution centre and processed from the date of posting. All refunds are processed every Monday and Thursday so please note it may take 3-5 days for the refund to appear in your account. You will receive an email to confirm your refund, however if after 14 days you have not heard from us, please contact us by web chat or email.

Can I return the boots after 14 days from delivery?

Please get in touch with us at customerservice@duoboots.com or use the live chat on our website to contact us directly.

Can I return an item for an exchange instead of a refund?

Yes! Click here to access our returns and exchanges portal.

How do I return boots in the UK?

Click here to access our returns and exchanges portal.


Costs for returning products for refund are the full responsibility of the purchaser, and are non-refundable by DuoBoots, unless you received a faulty or wrongly despatched item.

Please note - the mailer bag your order arrived in has a second adhesive strip to be used for returns.

Do you offer a repair service?

We do not offer a repair service. With the proper care you boots can last for years. It is important to resole your boots at the first sign of wear and tear at a professional cobbler. Please consider conditioning your leather boots and protecting suede from rain with a suede protector.

How do I return boots from outside UK?

Yes! Click here to access our returns and exchanges portal.


Costs for returning products for refund are the full responsibility of the purchaser, and are non-refundable by DuoBoots, unless you received a faulty or wrongly despatched item.

Please note - the mailer bag your order arrived in has a second adhesive strip to be used for returns.

Do you have any stores?

All our physical stores have now closed. We only sell DuoBoots through our website.

Are high knee boots in style?

Knee-high
boots are always still in style. This timeless fashion item has been seen on the runway and on red carpets for decades and they remain a wardrobe staple.

What are knee-high boots called?

Knee high boots don’t have any special name. There are many different styles of knee high boots – riding boots, lace up boots, stiletto boots to name just a few.

What are knee-high boots good for?

Knee high boots are one of the most versatile pieces of footwear. They keep you warm in the coldest months and they help you transition between seasons as you pair them with lighter pieces.

Do knee-high boots suit everyone?

Knee high boots are stylish and versatile and can be worn with many different outfits and in a variety of settings, whether that's a night out or a weekend. At DuoBoots we provide our knee-high collection in eight different calf sizes for that perfect fit.

How high is a knee-high boot?

The perfect pair of knee-high boots sits either just below your kneecap or just above the knee without falling down or pinching the skin. At DuoBoots we provide our knee-high collection in eight different calf sizes for that perfect fit.

What are long boots called?

Knee high boots and thigh high boots, or anything taller than an ankle boot are often referred to as long or tall boots.

How do you walk in block heel boots?

Wider heels
are a good starting point for learning to walk in high heels. Heeled boots also
offer better support than traditional heeled shoes, but like all heels, it’s
best to put your foot down heel first to ensure you remain stable on your feet.

Is suede a good material for boots?

Suede
and leather are very much the same fabric, despite the obvious difference in
appearance. Suede is a high quality form of leather, however has a softer
smoother surface than leather, this means they have very similar uses! Suede
boots are a perfect and must have addition to everyone’s wardrobe, whether
you’re shopping for flat boots, ankle boots or suede knee high boots.

Can you get suede wet?

Yes,
suede shoes and boots can get wet and still be wearable, however we recommend
treating your suede boots before you wear them and having the right aftercare
for your boots
, to
ensure they are well protected. As suede is not waterproof, there is chance of
damage to your suede from wet weather, therefore we recommend investing in a
high-quality suede protection spray.

How to stretch knee high leather boots?

When investing in a high-quality pair of boots we never recommend stretching them as
this can cause irreparable damage. There is no need to stretch our boots as
they come in eight different sizes so you’ll be able to find the perfect
fitting leather knee high boots.

What is a shoe capsule wardrobe? 

A shoe capsule wardrobe is a smaller collection of versatile shoes that you can pair with a variety of different outfits in your travel capsule wardrobe. These shoe capsules often include a wider variety of different shoes, so you have different options while you’re away from home. 

How many shoes should you have in a capsule wardrobe?

Our personal capsule wardrobe allows for four different pairs of boots, alongside our other shoe essentials. If you’re looking to be more minimalist, we would recommend one pair of knee-high boots and one pair of ankle boots in classic silhouettes, like Freya and Balla, which can easily transition between casual and formal. 

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