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Returns & Refunds of orders 

We offer FREE UK RETURNS.

We believe woman of all shapes and sizes deserve to wear gorgeous boots and hope you love your new DuoBoots as much as we do, but just in case you’ve changed your mind or need to adjust your sizing then you have 14 days from delivery to log your return request.

When you have received your return label, please arrange the return within 7 working days to ensure the label remains valid.

The maximum parcel size you can send is 60cm x 50cm x 50cm (enough to fit up to 2 pairs of knee high boots). If you have more than this to return, you will need to make separate requests for each additional label required.

Please note you can not use the same label on multiple parcels.

Returning a product from within the UK

Our returns service is simple. Complete an online return request within 14 days of purchase, make sure you have your order reference number ready.

Follow the instructions on site and when you have received your return label, please arrange the return of your footwear within 7 working days to ensure the label remains valid. 

Returning an item from outside of the UK

Costs for returning products are the full responsibility of the purchaser, and are non-refundable by DuoBoots, unless you received a faulty or wrongly despatched item. 

Complete an online return request within 14 days of purchase, make sure you have your order reference number ready. Shipping costs will be displayed at the time of request. 

Follow the instructions on site and when you have received your return label, please arrange the return of your footwear within 7 working days to ensure the label remains valid. 

We recommend you take insurance and use a shipping provider who can trace your return. 

Remember:

Please remember to make sure your footwear fits beautifully, we recommend you try them on in carpeted or soft areas, preferably indoors. If the footwear has been worn or damaged (by the dog, whilst doing the school run, running for a bus or dancing till 2am) we reserve the right to reject your return. 

All returned items will undergo a quality check and once your items are deemed perfect, new, unused and in the original packaging, you’ll receive an email from us notifying you of your refund including postage costs or exchanged product delivery. 

Once received, we try to process returns as soon as possible; however, please allow up to 5 working days for your return to be processed. You will ​then receive confirmation by email once your refund has been made.

We will refund any money owed to you using the same method originally used by you to pay for your purchase.

Funds usually take 3 to 5 working days to clear to your account, however please allow up to 10 working days​, once the return has been processed in the warehouse and then the refund. Your refund will appear on your bank statement as Shopify DuoBoots.

 

Please note that we do not refund duties and taxes when shipping outside of the UK and returns received after 1pm UK time will be processed the following working day. 

In any case, if you have a query please contact us.