Returns, Exchanges, & Refunds of orders
In the event of a return of our product(s), we will accept a return for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within fifteen (15) days of the shipment date and provided such products are returned in their original condition.
To return or exchange boots...
Please visit our returns portal. Ensure you have put the # before your order number.
Free exchanges globally - please note there is a fee to return items for a refund.
Where possible - please tape down the mailer bag to the shape of the box.
Click button below for returns and exchanges.
For EU Shipments we are only able to process refunds - get in touch with us if you wish to exchange.
Please click the below button for EU returns
Please remember to make sure your footwear fits beautifully, we recommend you try them on in carpeted or soft areas, preferably indoors. If the footwear has been worn or damaged (by the dog, whilst doing the school run, running for a bus or dancing till 2am) we reserve the right to reject your return.
All returned items will undergo a quality check and once your items are deemed new, unused and in the original packaging, you’ll receive an email from us notifying you of your refund or exchanged product delivery.
Once received, we try to process returns as soon as possible; however, please allow up to 10 working days for your return to be processed. You will then receive confirmation by email once your refund has been made.
We will refund any money owed to you using the same method originally used by you to pay for your purchase.
Funds usually take 3 to 5 working days to clear to your account, however please allow up to 10 working days, once the return has been processed in the warehouse and then the refund. Your refund will appear on your bank statement as Shopify DuoBoots.
Please note that we do not refund duties and taxes when shipping outside of the UK and returns received after 1pm UK time will be processed the following working day.
In any case, if you have a query please contact us.