Your order will be dispatched within 24 hours, once dispatched you will receive shipping confirmation via email including your tracking number.
Duties and taxes for international orders will be calculated at checkout.
| Country | Sevice | Price | Timeframe |
|---|---|---|---|
| United Kingdom | Standard - Royal Mail Tracked 48 hr (Orders over £400 - Free) | £10 | 2 - 3 working days |
| United States | Standard Delivery - FedEx (Orders over $450 - Free) | £25 | 6 - 9 working days |
| United States | Express Delivery - FedEx | £50 | 2 - 3 working days |
| Australia & New Zealand | Standard Delivery - FedEx | £50 | 6 - 9 working days |
| Australia & New Zealand | Express Delivery - FedEx | £70 | 2 - 6 working days |
| Canada | Express Delivery - FedEx (Orders over $600 - Free) | £50 | 2 - 6 working days |
| Austria, Belgium, France, Germany, Italy, Netherlands & Spain | Standard Delivery - FedEx | £25 | 6 - 9 working days |
| Austria, Belgium, France, Germany, Italy, Netherlands & Spain | Express Delivery - FedEx | £35 | 3 - 5 working days |
| Ireland | Standard Delivery - FedEx | £25 | 6 - 9 working days |
| Ireland | Express Delivery - FedEx | £35 | 3 - 5 working days |
| Denmark, Finland, Norway, Sweden & Switzerland | Standard Delivery - FedEx | £35 | 3 - 5 working days |
| Hong Kong, Japan & Singapore | Standard Delivery - FedEx | £50 | 6 - 9 working days |
| Hong Kong, Japan & Singapore | Express Delivery - FedEx | £70 | 2 - 6 working days |
| Saudi Arabia | Standard Delivery - FedEx | £35 | 6 - 9 working days |
| South Africa | Express Delivery - FedEx | £70 | 2 - 6 working days |
Products shipped to the United States as part of our Clearence Sale Edit and marked 40% off are final sale, non-refundable, and cannot be returned.
These specially discounted items are sold as-is, so please check all product details carefully before purchasing.
All other boots, including those discounted 20%, are eligible for return under our standard return policy.
Orders placed after 1pm on Friday, Saturday, Sunday or on a UK bank holiday will be processed on the next working day.
For international orders, all applicable duties and taxes are calculated and charged at checkout, allowing you to see the full cost of your order upfront. If you order products for delivery to one of the international delivery destinations, you will be charged any applicable import duties, taxes, and customs fees at checkout. These charges are calculated based on your delivery destination and are payable by you at the time of purchase. We do not cover or refund these charges.
We do not offer exchanges for international orders. Please return your order to us for a refund and place a new order.
For extra peace of mind, you can add Swap Protect at checkout. This optional delivery protection covers your order against loss, theft, or damage in transit.
If something goes wrong, you can quickly submit a claim via our portal at https://returnsportal.co/c/duoboots, and the Swap Protect team will review and resolve it within 48 hours.
Please place your order before the dates below for delivery in time for Christmas using our Standard Service. We always recommend ordering as early as possible during the festive season.
United Kingdom – 19th December 2025
United States - 17 December 2025
Canada - 17 December 2025
Ireland - 17 December 2025
France, Germany, Spain, Italy - 17 December 2025
Switzerland - 16 December 2025
Singapore - 17 December 2025
United Arab Emirates - 17 December 2025
Australia
Northern Territory: 8 December 2025
Tasmania: 9 December 2025
South Australia, Queensland & New South Wales: 10
December 2025
Western Australia & Victoria: 12 December 2025
Please note that these delivery timeframes are provided by our third-party carriers and are not guaranteed. All orders include full tracking, allowing you to monitor your delivery’s progress at any time.
Purchases made from December 1st 2025 will benefit from an extended return period until January 11th 2026.
Duties and taxes on international orders are non refundable.
Swap Protect is an optional delivery protection service you can add at checkout for extra peace of mind. It covers your DuoBoots order in the event of loss, theft, or damage in transit, ensuring your item can be quickly replaced or refunded if something goes wrong. Once added, you’ll receive a confirmation email outlining your coverage and how to make a claim.
If you ever need to raise a claim, the process is simple: visit our dedicated portal at https://returnsportal.co/c/duoboots, enter your order details, and submit your request. The Swap Protect team—who manage all claims directly—will review and provide a resolution (approved, rejected, or requiring further details) within 48 hours. You can also find the full Swap Protect Terms & Conditions in the portal.
All international orders are shipped via FedEx with duties and taxes displayed at checkout. You pay these fees upfront when placing your order.
Important: Duties and taxes are non-refundable, even if you return your boots.
If you need to change or cancel your order, please contact us immediately via customerservice@duoboots.com by 1pm UK time. Please note we are unable to guarantee any amends to orders.
Unfortunately, our courier services do not deliver to APO, FPO or PO boxes due to security reasons.
