We hope you love your DuoBoots, however if you are not completely satisfied you can return your order within 20 days of receipt.
We offer free exchanges on all orders, request an exchange via our returns portal and this will be dispatched out to you free of charge. All exchanges are subject to availability.
Please register your return via our returns portal below. Simply follow the instructions in the portal and drop your parcel off at your nearest drop off point.
Returns must include the original shoe box and all protective packaging, with products in unmarked. Items showing signs of wear or damage may be rejected.
Please note there is a fee to return items for a refund.
You can request an exchange via our returns portal, please select the new size and/or style you would like and this will be dispatched out to you free of charge when your parcel arrives back to us. All exchanges are subject to availability.
All returns are subject to a return shipping charge, which varies depending on your location. To see the exact cost before sending your item back, please enter your details on our returns portal — the applicable return charge will be displayed there.
Your refund will be processed to your original payment method within 10 days of us receiving your parcel.
You will be notified when we have received your return and again once it has been refunded. The time it takes for the refund to appear on your account will depend on your bank.
Please contact us at customerservices@duoboots.com including pictures of the faulty item and your order number.
Yes, you can use your own carrier to return your order. Please note if you choose your own carrier, you will not be covered by our returns policy. You must ensure your chosen courier provides adequate insurance for loss or damage.
