Your order will be dispatched within 24 hours, once dispatched you will receive shipping confirmation via email including your tracking number.
Duties and taxes for international orders will be calculated at checkout.
| Country | Sevice | Price | Timeframe |
|---|---|---|---|
| United Kingdom | Standard - Royal Mail Tracked 48 hr (Orders over £400 - Free) | £10 | 2 - 3 working days |
| United States | Standard Delivery - FedEx (Orders over $450 - Free) | £25 | 6 - 9 working days |
| United States | Express Delivery - FedEx | £50 | 2 - 3 working days |
| Australia & New Zealand | Standard Delivery - FedEx | £50 | 6 - 9 working days |
| Australia & New Zealand | Express Delivery - FedEx | £70 | 2 - 6 working days |
| Canada | Express Delivery - FedEx (Orders over $600 - Free) | £50 | 2 - 6 working days |
| Austria, Belgium, France, Germany, Italy, Netherlands & Spain | Standard Delivery - FedEx | £25 | 6 - 9 working days |
| Austria, Belgium, France, Germany, Italy, Netherlands & Spain | Express Delivery - FedEx | £35 | 3 - 5 working days |
| Ireland | Standard Delivery - FedEx | £25 | 6 - 9 working days |
| Ireland | Express Delivery - FedEx | £35 | 3 - 5 working days |
| Denmark, Finland, Norway, Sweden & Switzerland | Standard Delivery - FedEx | £35 | 3 - 5 working days |
| Hong Kong, Japan & Singapore | Standard Delivery - FedEx | £50 | 6 - 9 working days |
| Hong Kong, Japan & Singapore | Express Delivery - FedEx | £70 | 2 - 6 working days |
| Saudi Arabia | Standard Delivery - FedEx | £35 | 6 - 9 working days |
| South Africa | Express Delivery - FedEx | £70 | 2 - 6 working days |
Orders placed after 1pm on Friday, Saturday, Sunday or on a UK bank holiday will be processed on the next working day.
For international orders, all applicable duties and taxes are calculated and charged at checkout, allowing you to see the full cost of your order upfront. If you order products for delivery to one of the international delivery destinations, you will be charged any applicable import duties, taxes, and customs fees at checkout. These charges are calculated based on your delivery destination and are payable by you at the time of purchase. We do not cover or refund these charges.
We do not offer exchanges for international orders. Please return your order to us for a refund and place a new order.
For extra peace of mind, you can add Swap Protect at checkout. This optional delivery protection covers your order against loss, theft, or damage in transit.
If something goes wrong, you can quickly submit a claim via our portal at https://returnsportal.co/c/duoboots, and the Swap Protect team will review and resolve it within 48 hours.
Purchases made from December 1st 2025 will benefit from an extended return period until January 11th 2026.
Duties and taxes on international orders are non refundable.
Swap Protect is an optional delivery protection service you can add at checkout for extra peace of mind. It covers your DuoBoots order in the event of loss, theft, or damage in transit, ensuring your item can be quickly replaced or refunded if something goes wrong. Once added, you’ll receive a confirmation email outlining your coverage and how to make a claim.
If you ever need to raise a claim, the process is simple: visit our dedicated portal at https://returnsportal.co/c/duoboots, enter your order details, and submit your request. The Swap Protect team—who manage all claims directly—will review and provide a resolution (approved, rejected, or requiring further details) within 48 hours. You can also find the full Swap Protect Terms & Conditions in the portal.
All international orders are shipped via FedEx with duties and taxes displayed at checkout. You pay these fees upfront when placing your order.
Important: Duties and taxes are non-refundable, even if you return your boots.
If you need to change or cancel your order, please contact us immediately via customerservice@duoboots.com by 1pm UK time. Please note we are unable to guarantee any amends to orders.
Unfortunately, our courier services do not deliver to APO, FPO or PO boxes due to security reasons.
