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Requesting a return


Returning a product from within the UK

Our UK Collect+ returns service is simple. Complete the form below within 14 days of purchase letting us know you wish to return your item(s). We will issue a FREE returns label.

No printer? No problem. You can have your label printed in the *store where you drop off your parcel. Just let us know in the comments selection below.

Returning an item from outside of the UK

Costs for returning products are the full responsibility of the purchaser, and are non-refundable by DuoBoots, unless you received a faulty or wrongly despatched item. We recommend you take insurance and use a shipping provider who can trace your return. 

Please contact our customer service team for more information.

 Returns using a print in store label

*You will receive an email with a barcode for each label, take the email using a Smartphone or other internet enabled mobile device, and present it to the store assistant who will scan the barcode and print out your label, place it in a protective wallet and attach it to your parcel ready for sending.